All Entries in the "Hospitality Management" Category
Updating Restaurant Etiquette for a Modern Age [starchefs.com]
This is a great piece explaining how important Back of House ‘Best Practices’ are to the culture of the entire operation.
Click to read the entire article.
Customer Service 101 – Here’s a great list of 100 Do’s and Dont’s for Restaurant Servers (Part 2)
100 Things Restaurant Staffers Should Never Do (Part 2)
By Bruce Buschel
This is the second half of the 100 do’s and don’ts from last week’s post. Again, this list is for one particular restaurant, mine, which is under construction in Bridgehampton, N.Y., and will, with any luck, open this spring. I realize that every deli needs [...]
Customer Service 101 – Here’s a great list of 100 Do’s and Dont’s for Restaurant Servers (Part 1)
100 Things Restaurant Staffers Should Never Do
By Bruce Buschel
Herewith is a modest list of dos and don’ts for servers at the seafood restaurant I am building. Veteran waiters, moonlighting actresses, libertarians and baristas will no doubt protest some or most of what follows. They will claim it homogenizes them or stifles their true nature. And [...]
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