R&I’s Top 100 Independent Restaurants: The New Normal

Top 100 Independent operators see a ‘new normal’ where exceptional guest service/experience is the key to driving their top-lines.

The “new normal” means doubling down on service, searching for innovative ways to market to value-conscious customers and making sure the restaurant yields every possible penny of profit.

“My sense is that our industry is confronting a new set of consumer values,” says Michael Whiteman of Joseph Baum and Michael Whiteman Co., a New York City-based hospitality consultancy. “Customers are being more selective about eating out, and it isn’t all about price.”

“The restaurants that will make the turnaround first,” he adds, “are those that nurture emotional connections with their customers rather than those that simply lowered prices.”

Read the entire article http://tiny.cc/x4sur and look at ‘The Rankings’  http://tiny.cc/mkvtj

Filed Under: Industry Trends • News